Privacy Policy

Last updated: October 2025

MistyGlows (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our website www.mistyglows.com

 

Controller

The controller responsible for data processing under the EU General Data Protection Regulation (GDPR) is:

 

MistyGlows
Owners: Shania Reijnen & Parneet Kaur Kulwinder
Aretzstraße 36, 52070 Aachen, Germany
Email: help.mistyglows@outlook.com

 

Information We Collect

We collect personal information that you provide when:

  • Placing an order or creating an account

  • Subscribing to our newsletter

  • Contacting us via phone, email, or contact form

  • Browsing our website (cookies and analytics)

This may include:

  • Name, address, phone number, and email

  • Payment and billing details

  • Device information, IP address, and browsing behavior

 

How We Use Your Data

We process your data to:

  • Fulfill and deliver your orders

  • Communicate with you about orders or support requests

  • Send you updates or marketing messages (only if you’ve subscribed)

  • Improve our website and user experience

  • Comply with legal obligations

 

Legal Basis

We process personal data under Article 6 GDPR based on:

  • Contract performance (Art. 6(1)(b) GDPR)

  • Legal obligations (Art. 6(1)(c) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR – e.g., website analytics)

  • Consent (Art. 6(1)(a) GDPR – for newsletters or cookies)

 

Data Sharing

We share data only when necessary:

  • With Shopify (our e-commerce platform provider)

  • With payment processors (e.g., PayPal, Stripe)

  • With delivery services for shipping

  • With analytics or marketing tools (e.g., TikTok Pixel, Meta, Google Analytics)

All partners comply with GDPR requirements and process data only on our behalf.

 

Cookies

We use cookies to provide essential site functionality and improve your experience.
You can manage or disable cookies anytime in your browser settings.
For more information, please see our Cookie Policy.

 

Storage & Security

Your data is stored securely within the EU or with providers offering GDPR-compliant protection.
We take appropriate technical and organizational measures to prevent unauthorized access, disclosure, or alteration.

 

Retention

We retain personal data only as long as necessary for business, legal, or accounting purposes, after which it will be deleted or anonymized.

 

Your Rights

You have the right to:

  • Access and request a copy of your personal data

  • Request correction or deletion of data

  • Withdraw consent at any time

  • Object to data processing for marketing purposes

  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us at:
Email: help.mistyglows@outlook.com

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

 

By using our website, you agree to this Privacy Policy.